Information about the Travel Agency
Company:
Manola Studio, Jušići, 51215 Matulji
Brand: Croatia Incoming DMC
Name of the responsible manager:
Ivana Manola
Capacity and authorization:
Owner and manager of the travel agency
E-mail address and telephone number:
+385 91 928 2013
OIB (Personal Identification Number) and MBO (Business Identification Number):
OIB: 07926344732
MBO: 98548166
Registered in the official Register of Travel Agencies, Ministry of Tourism and Sport of the Republic of Croatia
Registration no. 1650/2025
Competent supervisory authority:
State Inspectorate of the Republic of Croatia
Šubićeva 29, 10 000 Zagreb
Bank details:
Erste & Steiermärkische Bank d.d.
IBAN: HR8224020061140492930
Email: ivana@croatiaincoming.com
Website: www.croatiaincoming.com
Croatia Incoming DMC is a travel brand owned and operated by Manola Studio.
Consumer Complaints
In accordance with the Act on the Provision of Tourism Services (Official Gazette NN 130/17, 25/19, 98/19, 42/20, 70/21, 130/22), users of services have the right to submit a written complaint regarding the services provided by the travel agency.
As Croatia Incoming DMC operates exclusively online, complaints can be submitted:
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by e-mail: ivana@croatiaincoming.com,
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or by post to the following address:
Manola Studio, Pešćinica 23, 51213 Jušići – Matulji, Croatia.
Upon receiving a complaint, the agency will immediately confirm its receipt in writing,
and will provide a written response no later than 15 days from the date of receipt.