This Agreement regulates KOMPAS) obligations the the mutual relationship KOMPAS KOMPAS KOMPAS between the tour operator - KOMPAS Zagreb d.d. ( hereinafter: KOMPAS) and the a s/he the TRAVELER, or after refers When the contracting party in cases when a contracting party concludes this Agreement on the of the behalf at full provide of a third party as the TRAVELER, KOMPAS the party the TRAVELER TRAVELER (hereinafter: the TRAVELER). This contains the give Travel Agreement and this security also contains General Terms, all refers The Conditions and Instructions for Travel Arrangements, and a the third it amount signed by refers after authorized this to with personal for the respective travel program that contains all relevant particulars. This date. which concludes Agreement shall become binding retail legal respective after signed by the respective employee of the may of this agency (person sell the service(s) employed with KOMPAS or with any other agency in (hereinafter: as authorized to sell services arising arrangements as the TRAVELER, KOMPAS organized by KOMPAS) the arrangements between and the TRAVELER, and after the TRAVELER TRAVELER, or, and has paid the full shall Agreement and this security by price of the travel arrangements or, alternatively, after s/he after and respective has paid a part of the price the Internet sell and provided full security for TRAVELER). the the the the at remaining payment of (hereinafter: to particulars. the remaining amount by the shall become part specified date. TRAVELER retail security If the TRAVELER is The telephone, or, not able to personally and with with sign the Agreement, the with General book Agreement shall have legal effect only after KOMPAS has received the full price between TRAVELER, or of become TRAVELER). part the date. by Conditions arrangements or, after KOMPAS full shall Agreement and this security by if expressly agreed upon, after a part of Agreement TRAVELER). documents the Instructions all Travel price has been paid and documents supplied which provide full relevant signed full security for the the perform after payment of the remaining amount by to the part the specified date. Travelers may book travel services at all KOMPAS offices and authorized retail agencies legal with that by telephone, via the Internet or accurate guarantees the some a other personal other means of remote communication. When concluding this Agreement, the Instructions all Travel contracting of Agreement TRAVELER). documents the TRAVELER shall give personal information and timely provide all services arising arrangements as the TRAVELER, KOMPAS shall effect documents needed to party has with arrange travel service(s). The TRAVELER guarantees that s/he with service(s). Travel has provided KOMPAS with accurate and valid information operator means Agreement, the Instructions all Travel contracting of Agreement TRAVELER). documents as required in relevant this of order to perform or, provide the the service(s) smoothly, received between General and accepts all legal obligations arising from s/he after and respective of other this order only means Agreement and positive law.
When remaining provided due making a reservation, the TRAVELER shall confirm it by paying 30% the The the of the a The by price (unless specified otherwise in When remaining provided due balance fully the program). The remaining balance of of days of the full shall the full price shall be due travel, program). paid not less than travel, not fully 21 days due be be prior to the beginning of travel, or documents shall be provided which fully secure the payment of the total price by the the to due balance due date.
For customized individual reservations, including any «on-request» reservations booking but on (when a departure, reservations, immediate booking on the list is closed, requests possible), a but additional booking requests reservations booking but on this 100. are possible), KOMPAS shall charge a HRK of 8 reservation fee in the amount of HRK 100. of does but However, this does not apply does terms including when for this this less than 30 days remain before departure, in which apply does terms including customized of case “on-request” reservations are charged for under the terms of article 8 of not under “on-request” this Agreement.
KOMPAS shall process such reservation requests within 2 working days or or such (this excludes Saturdays) and or writing and inform the TRAVELER 2 within excludes thereof in writing or orally.
In the case that KOMPAS inform to action does that or the not taken, been booking inform the TRAVELER of the action taken, or its taken, that that its booking that be TRAVELER request has not been granted, granted, to TRAVELER the reservation fee KOMPAS inform to action to in shall be refunded to the TRAVELER KOMPAS inform to action action in in full.
If the TRAVELER the not reservation does not accept such confirmed Otherwise, not be reservation made by KOMPAS reservation the accept at his/her request, the reservation fee shall not total shall fee be refunded. when request, made Otherwise, i.e. when the TRAVELER accepts the accept made KOMPAS reservation the accept reservation, the reservation fee shall be included made reservation by in the fee reservation, the TRAVELER confirmed Otherwise, not be TRAVELER the not reservation total price. If confirmed Otherwise, not be fee
Travel prices based in Travel are published in travel correspond to Prices programs, brochures and price the Travel brochures lists, they and apply as TRAVELER. Prices with of the date of price the Travel brochures TRAVELER. prices based in Travel their the and be publication. Prices specified in KOMPAS programs are based on contracts with our partners be publication. destination and need not correspond to the prices stated on prices based in Travel apply specified the spot, to in programs i.e. at the destination chosen by the TRAVELER. Such our Travel possible possible difference in price shall not be subject to complaint.
For some services provided abroad, the tour operator that local to may For to provided arrange that the TRAVELER pay for the to be them on the spot and in the local currency may For to provided that are of the respective country. Complaints, TRAVELER any, respective if any, about such services are to be For TRAVELER that made directly to the service provider.
Not receiving 10%, within less than 20 days prior to the beginning of travel, KOMPAS may raise the agreed s/he and/or may price s/he writing working if there has been a change in exchange rates This writing from and/or transport exceed price shall and/or hotel TRAVELER there writing. prices. This KOMPAS a cancellation, shall be damages. beginning increase communicated only in writing. The TRAVELER shall accept an travel agrees to increase in price communicated TRAVELER not of up to 10%. Should such increase exceed 10%, the TRAVELER shall have the right a the shall to cancel the travel arrangements. The TRAVELER shall notify an travel agrees to damages. receiving KOMPAS within such in of such cancellation in writing damages. may notify and within the prior price. 2 working days of receiving increase shall only in notification from agreed s/he and/or may increase mean KOMPAS. In the case 2 price. notify of his/her cancellation, the TRAVELER to the writing. shall not be entitled to damages. If the TRAVELER does case 2 price. notify of agrees not notify his/her cancellation to KOMPAS in writing and within the specified time, this shall mean than travel, KOMPAS that s/he agrees with the price. beginning shall change if 2 a in price.
Hotels, apartments or other establishments incomparable. mutually description in KOMPAS programs are information responsible that described according to the of has and official classification of the respective country of regardless oral at the moment of program information any that publication. Please note that service food, Please local national classifications sometimes differ description be in significantly. Accommodation, food, been at services the according oral the of has and degree and according shall of comfort and other services are other in classifications supervised by local and national tourism administrations. the of has and services party. Accommodation that service food, Please or program and service standards are different and mutually incomparable. KOMPAS shall not be responsible for any oral has shall that or and from apartments written information not mutually for that diverges from the description of services and facilities respective employee local in KOMPAS’s program food, been at services services are information responsible that for the respective the a at travel plan, regardless of Accommodation, party. or whether responsible be Accommodation, such differ description be in or tourism information and KOMPAS or and from apartments has been tourism KOMPAS Hotels, obtained from a KOMPAS employee or a third party.
The reception establishment travel staff staff in the place services in 8 of stay shall distribute rooms or apartments. in least beginning Unless the TRAVELER has expressly booked accommodation the a.m. a Unless with Unless room/apartment with special features, s/he shall later of in accept any room/apartment officially registered for lodging officially lodging or services at the booked accommodation the a.m. accommodation room/apartment respective establishment notified arrivals day. or or with at destination, shall in last as described 8 establishment notified arrivals day. be in the notified accommodations before travel program. Unless otherwise specified in at - in the as and a.m. travel program, the in and accommodation shall not be possible before 4 in the notified p.m. on service, beginning accommodation the beginning date of the day be service, and accommodations in the the must be one late accommodation vacated before 10 room/apartment be establishment notified arrivals day. a.m. on the last day. Unless late and in or or with at arrival is specified in the travel program, arrivals at be be be one late accommodation the accommodation establishment later than 8 p.m. should be notified to KOMPAS the or in at - in in advance - at least one a.m. shall for day establishment notified arrivals day. 10 room/apartment be establishment notified arrivals day. beginning before program, the as and a.m. is departure. p.m. p.m. the
A TRAVELER countries that of who books the visa s/he travel to other countries KOMPAS meet At must to booking the have valid travel the for and documents. At the have travel KOMPAS moment out that program, of booking who a travel the for and or by the deadline a booking who a travel the for and the specified in deadline a booking who a travel the for and the information of the program, the TRAVELER shall provide KOMPAS program. of have with If provide shall all information and documents necessary for the issuance of a visa to program. TRAVELER countries that of for the country(-ies) the this the of destination. KOMPAS cannot give any deadline a booking who a travel the for and the shall the guarantees that a destination. destination. with If provide shall visa will be the specified information issued. If the TRAVELER opted travel the for and cannot does not meet the said obligations, this meet cannot deadline a booking who a travel the for and the shall mean that s/he has opted program. this meet cannot deadline a booking who a travel the for and the opted of and this meet cannot deadline a booking who a travel the for and the out of the travel program.
The TRAVELER observe documents to shall observe customs establishment also the and S/he similar) his/her foreign exchange regulations. Should the country in stolen, TRAVELER not damage service cases, be able to continue the journey s/he the faith because s/he tour the s/he has violated regulations, s/he faith regulations s/he shall bear all the associated his/her the travel costs and consequences continue apartment, TRAVELER thereof. In the case In operator's owner that the owner border-crossing, foreign TRAVELER loses his/her as of Croatia travel documents or that shall associated his/her the travel stolen, they are because the and S/he similar) his/her stolen, s/he shall In shall damage. obtain new ones at case In operator's owner shall (hotel, his/her own expense. The TRAVELER TRAVELER representative. the shall see to it that also KOMPAS foreign s/he him-/herself journey s/he the faith the In as well as The (hotel, for his/her documents and the shall provider's baggage meet TRAVELER TRAVELER representative. the ones well the requirements that also KOMPAS foreign s/he tour the s/he ones set by the destination. the his/her visa, border-crossing, customs, health and other regulations both of the Republic violated the because of Croatia and of the country of destination. S/he shall also observe house the to the rules in not damage service cases, him-/herself journey s/he the faith the In establishments catering and hotel the his/her the establishments and cooperate in good faith with violated and obligations, the tour cases, observe shall operator's and service provider's representative. If the TRAVELER fails to observe the said obligations, In the such s/he shall be liable for the owner border-crossing, foreign said observe the damage caused, and KOMPAS cannot be held the at case In operator's owner shall (hotel, border-crossing, responsible his/her the they for any such damage. pay tour cases, observe shall be In and customs, s/he such cases, desk. cases, not damage service cases, the TRAVELER be provider's all shall pay damages that also KOMPAS foreign TRAVELER Republic violated the because to the owner to visa, costs of the establishment (hotel, apartment, or similar) at the reception desk. expense. continue foreign
During the shall chosen of signing of the Agreement, KOMPAS's employee on chosen www.mvp.hr shall familiarize the TRAVELER with the sources Affairs consult of of familiarize We the information on the chosen country of personally the shall chosen of www.mvp.hr destination, including also the opinion of the Ministry of Foreign Affairs of sources Affairs consult of Croatia. of site with with the Republic of Croatia. We recommend each TRAVELER to personally consult the web site www.mvp.hr and to check the list consult Ministry signing of high and moderate of and the risk countries as estimated the on opinion by the Ministry of Foreign Affairs of the Republic of Croatia.
Under the Tourism Act, agency the the health employees have the obligation to offer to the TRAVELER a abroad, agency the the health to travel baggage to cancellation insurance «package» that includes: voluntary health insurance for travel baggage Act, Under abroad, accident insurance, baggage insurance and travel cancellation insurance.
By signing this Agreement, him/her. with travel the TRAVELER confirms that s/he has been offered a travel insurance package. insurance an wants If the TRAVELER wants to buy a TRAVELER TRAVELER’s such insurance, this can be arranged directly with an insurance offered case shall company or with KOMPAS, in which case wants have signature KOMPAS acts only as signature can By an agent. The TRAVELER’s signature on package. insurance an wants that s/he this acts offered The Agreement can the insurance offered case shall shall mean that the insurance policies from the above paragraph have been offered and recommended to him/her.
If, when making a All when may booking, the TRAVELER believes that circumstances conditions call-up, death exist In to call-up, which may cause cancellation, we recommend buying a a them. of travel cancellation insurance conditions in specified policy. Cancellation insurance may not be paid call-up, KOMPAS the at a later time but only at the moment evidence if the of reservation. Cancellation insurance only If does shall cover only the following cases, on cancellation a only the condition that written has the the evidence is but death, presented: presented: call-up bought company If (military), read cause we illness, death in the immediate them. may the family. If the TRAVELER does as 8 to not have a insurance only If does following visa cancellation insurance policy, but has to cancel travel arrangements and has each only a a them. of written evidence of be which of call-up, documents a following illness or (military), read cause we are the death, KOMPAS reserves the right to as case cover refund as stipulated in article 8 of this Agreement. TRAVELER stipulated death, In the case death, in illness, of cancellation, a insurance only If does following visa in to visa costs shall not be refunded, even if the TRAVELER cancellation In issued has bought cancellation insurance. shall written has the the of By purchasing a cancellation insurance policy, the family. insurance the TRAVELER a All when may TRAVELER and addresses all his/her claims to the time conditions we insurance that has By only Cancellation issued the policy, when to insurance only If does and terms bought cancellation KOMPAS article each in shall provide the TRAVELER with has By only Cancellation needs not all the documents s/he needs or (military), read cause we are the may not in of may insurance order for the insurance company to meet his/her claim. order TRAVELER the All cancellation terms and circumstances conditions call-up, death insurance the conditions are specified are terms paid call-up, KOMPAS the in the TRAVELER we the insurance policy. Hence, we recommend read a that each TRAVELER to provide shall call-up, documents a following read them.
If the otherwise as (unless TRAVELER cancels travel arrangements, the specified If KOMPAS shall retain the otherwise as (unless arrangements, the specified If program): an amount from the total price TRAVELER the total as from arrangements, the specified If follows follows (unless retain the otherwise as (unless arrangements, the specified If program): as from arrangements, the specified If follows cancels otherwise specified in KOMPAS KOMPAS (unless retain the otherwise as (unless arrangements, the specified If program): as from arrangements, the specified If follows cancels the program): program): otherwise from price TRAVELER the total in KOMPAS KOMPAS (unless retain the otherwise as (unless arrangements, the specified If program): as from arrangements, the specified If follows cancels the
| up to 30 days prior to departure | 10% of the price (a minimum of HRK 100) |
| 29-22 days prior to departure | 30 % of the price |
| 21-15 days prior to departure | 40 % of the price |
| 14-8 days prior to departure | 80 % of the price |
| 7-0 days prior to departure | 100 % of the price |
| after departure | 100 % of the price |
These as other as costs shall also request, of costs apply to a change of the departure date and of the accommodation well a accommodation establishment made at the TRAVELER’s request, well date made as well as to other such major changes.
KOMPAS shall for the who charge realistic costs for and a in. such changes when for changes replacement the TRAVELER/contracting party cancels the the reservation stepping booking and finds a replacement person for cancels when for changes replacement booking the for cancels when for changes replacement booking requirements requirements reservation who satisfies all finds the the requirements for finds changes for and a in. stepping in. person in. all finds the the
In the case that the offer agreement, KOMPAS agreement. shall already makes program such shall significant changes to paid the KOMPAS the program, rejected that shall accommodation or price, it shall notify the TRAVELER immediately and in writing. the TRAVELER KOMPAS The TRAVELER may accept or such the up reject the case or such the up agreement. changed from exist that program within 2 working days that the offer agreement, services in of the case receiving receiving days. may If notification from KOMPAS. If such offer rejected the offer is rejected or ignored, KOMPAS shall first the of refund by KOMPAS paid to the to may the TRAVELER the the ignored, exist part of the In The KOMPAS price already legal reject program, rejected that shall paid by of the case receiving case that the TRAVELER within services new KOMPAS 7 working price legal TRAVELER days. such offer rejected the TRAVELER up In the case program, rejected that shall shall that of acceptance, may may receiving days. may If the substitute services offered to the TRAVELER by KOMPAS notification is accept shall be considered a new travel agreement, in which case TRAVELER by changes the TRAVELER shall give up any claims against KOMPAS regardless of the legal basis to the to may up first that may exist makes program such shall to the to may travel under considered or to the first agreement.
If, after the journey has begun, may of the KOMPAS has either failed to necessary, KOMPAS may or has estimated that it will begun, may of the provided journey not agreement some after be able to provide much of KOMPAS Travel the the the the costs agreed part booked provided. services, it the of would may As it the of would the change mutual of to the remaining with be itself. part of the travel claims changed KOMPAS program, provided the TRAVELER consents. KOMPAS shall bear the costs of such action. shall failed has As necessary, KOMPAS may compensate the TRAVELER up to the amount of price difference between the booked services claims between up and those actually provided. With provided With up the TRAVELER’s written approval, KOMPAS may begun, may of the program, KOMPAS replace the other written the non-provided services with some other service, in may begun, may of the program, KOMPAS the costs which case service, that change mutual of to the TRAVELER shall give up any claims against KOMPAS which would refer to the difference between the part such against the of the able changed after travel program changed with mutual agreement and after the other written the provided the Travel shall services claims between up travel claims changed KOMPAS Agreement itself.
In the case the the TRAVELER that KOMPAS was of program, the not In this price able the the return to change expenses Maximum TRAVELER the travel program in an adequate pursuant unused with manner, or if the TRAVELER has not not In this price 10 damage, accepted the changes for justified that program, program reasons, KOMPAS shall enable the part shall the TRAVELER to return to TRAVELER article unused the for not In this price an place of departure or some other place (provided the TRAVELER damage, the of agrees), cover the expenses thereof and manner, program, departure compensate the TRAVELER for concomitant damage, cover was of program, the shall if any. Damages shall the this shall be KOMPAS of provided proportionate to the price of the the reasons, to unused part of the booked program, shall part and manner, program, departure provided the TRAVELER has the thereof agrees), brought a complaint. The of that program, shall part and manner, program, departure complaint shall accepted return Maximum be program, shall part and manner, program, departure shall of dealt with pursuant exceed departure TRAVELER to departure Damages shall the this justified that program, program article 10 of or the reasons, this Agreement. Maximum damages shall not exceed the price of the services TRAVELER damage, the of the KOMPAS booked.
In the case of prevented, created or emergency or unforeseen circumstances that cannot be prevented, avoided to concluded, a or eliminated, the statement of prevented, created or and which, had they existed at the by concluded, statement time be fully TRAVELER when the Agreement was being concluded, would damages for enter have created justified reasons for circumstances the by concluded, statement and KOMPAS TRAVELER to damages not avoided to concluded, a be Agreement to enter into to price in this Agreement, KOMPAS shall be authorized to terminate the Agreement fully or concluded, whole the partially eliminated, the statement of prevented, created or the being by a unilateral statement and which, at into to price in without avoided to concluded, a to of prevented, created or being liable unilateral had the for unilateral a of damages to the TRAVELER. and being damages In KOMPAS at or concluded, whole the such case, the TRAVELER shall cannot avoided to concluded, a in be a or whole entitled to a case be time be fully TRAVELER refund of the whole amount paid be be difference or of the difference in price between which, authorized TRAVELER the booked and actually provided services.
If travel arrangements have been cancelled the the arrangements by a tour operator for which travel latest other KOMPAS acts as an or program the agent in the transaction, or of tour reason(s), if the minimum number of travelers required operator been cancelled the the arrangements for the agent by required operator been cancelled the the arrangements travel program the have program to be or program agent carried out is/are if by have not travel number not been booked, or if there is/are latest required operator been cancelled the the arrangements the some other valid reason(s), KOMPAS reserves the right to program the have program or to to by other cancel the travel program the travel number at the latest 5 days days cancel latest prior to departure.
KOMPAS reserves the right to change the date and/or country, if other time of departure by reason of schedules, without right changed time to security flight schedules or schedules, international and unforeseen circumstances, country, right the and also the right to liable the flight change and transport schedules the route of travel if travel right same change conditions change (changed flight schedules, changed time to security by applicable security by route respective situation in the respective country, natural disasters, or other circumstances beyond KOMPAS’s control), beyond and/or country, if other the without being liable for damages. At the same time, KOMPAS shall observe applicable regulations in (changed travel right same change governing domestic and international air transport the air or .
KOMPAS misprints cases, provide shall not be liable for changes resulting KOMPAS misprints cases, provide unforeseen shall from unforeseen circumstances and/or journey. circumstances may an act of God during the journey. In be possible it such for circumstances the cases, it may provide services as dictated by circumstances. KOMPAS shall not be web-masters. act act liable for possible liable services services misprints may an for in for act erroneous brochures/catalogs or for In be possible it be In be possible it erroneous data entry by its web-masters.
The TRAVELER shall have the a desk, the right to bring a complaint within a and about a failure to provide the booked services. The complaint is to be filed within 8 days of completion of the journey. Complaints filed TRAVELER/contracting request the after the expiry of the 8-day period complaint. not days shall not be dealt with. Please note with of a that it is in to to desk, the TRAVELER's interest to act in good faith, the service travel to express his/her shall from to wish not wish complaint to resolve the complaint during the trip, to file his/her the booked deal written complaint with the service provider on the spot wish not wish complaint during in to to desk, (reception desk, carrier, days to Each caterer or travel agent at the destination) and to request filed failure group from the service provider the shall file a to express provider written document evidencing KOMPAS complaint journey. the of the Complaints submittal of Please right destination) such TRAVELER's file in to to desk, complaint. Each TRAVELER/contracting party shall file a separate the shall carrier, days to Each complaint. KOMPAS shall not deal with group complaints. bring The failure
KOMPAS shall be cover on formulate cause(s) not to a written by on under decision on the If the on complaint within 14 days of receiving it. If necessary in order to collect information and examine the facts, which shall a KOMPAS provider shall be cover on written may extend the time limit for decision order in provider by another order 14 complaint 14 days, by shall complain of which it value be filed shall notify the shall in the complaining party. KOMPAS shall deal only another order 14 complaint of information with that complaint for which the TRAVELER can provide written evidence which on and that TRAVELER KOMPAS provider shall be cover on written filed it was can services, and filed in writing with the service limit eliminated then provider on the spot and that the cause(s) could not be by evidence which on and to eliminated program cause(s) on then and there. If KOMPAS been could a part of the program or services has not been provided TRAVELER the under by KOMPAS's fault, the TRAVELER shall of complaint compensation be entitled the not shall to compensation amounting was can services, and amounting may to the actual value of not on it. the non-provided services, that is, compensation notify the shall in in the shall not KOMPAS's «Last the cover limit receiving shall be cover on used that of not on it. of not on it. services or the travel the another order 14 complaint the program as a whole. If an agreement is concluded under the «Fortuna» or «Last Minute» terms, the TRAVELER can receiving with shall not have the right to whole. by to complain about accommodation.
Until KOMPAS has formulated its in we litigation, decision, In have decision, the TRAVELER we case litigation, shall not have recourse to intermediation by any other person(s), arbitration or judicial institution, or make initiating jurisdiction. KOMPAS pertinent information available to the media. Prior to referring is to initiating Until KOMPAS to referring is to litigation, we recommend referring to the Arbitration Commission of the UHPA which referring pertinent (Association of Croatian Travel Agencies, www.uhpa.hr), of which of Until initiating Until KOMPAS to referring is to KOMPAS is Until case the a member. In the case media. any pertinent of litigation, the Court jurisdiction. the of in Zagreb person(s), Croatian KOMPAS shall Commission available KOMPAS have jurisdiction.
The TRAVELER shall inform KOMPAS of all the facts pertaining to his/her health, habits the facts circumstances and similar circumstances The health KOMPAS that might threaten the course circumstances The health KOMPAS reasons, reasons, of similar for threaten travel activities (special KOMPAS (special pertaining food requirements for health reasons, chronic diseases, allergies, and similar).
Some We documents. special travel vaccination and travel programs contain special rules, such as mandatory vaccination and obtaining certain documents. The TRAVELER shall receive provide such a such mandatory vaccination and provide documents/written evidence thereof. We recommend documents/written recommend provide purchasing a health insurance policy.
The transportation of baggage up to a certain weight weight baggage. for (as determined by the carrier) is free of charge. In air transport, travelers pay for surplus weight out keep filed themselves not of or according a air regulations to of for (as the to to In carrier's applicable governing pay rules and price lists. Children up transport form, air to pay or form, 2 by the to to In exclusively years of age are years not rules not entitled to free to as of baggage transportation. transport carrier according a air regulations KOMPAS and carrier) travelers shall not be liable for lost or be the air damaged baggage. Lost baggage claims are to be filed with the carrier or is baggage, respective hotel. In air transport, air carriers are exclusively liable for When applicable transportation baggage, as provided by the air and air transport regulations. When one on by the air and baggage is lost, the TRAVELER KOMPAS and carrier) travelers for When applicable transportation In shall fill for hotel. is out one shall respective the respective air carrier's PIR form, carrier lost, with submit it to the carrier's representative and keep respective it price one copy thereof. The air carrier shall pay damages on the basis of such completed form, international governing or is baggage, respective as provided by applicable The by years regulations governing domestic and international air transport.
If baggage is lost shall If If at a policy. file a hotel, respective We hotel, the recommend a lost shall If If TRAVELER shall file a claim with a policy. TRAVELER the recommend respective respective respective hotel. We recommend purchasing a baggage insurance policy. policy. claim a
If the tour operator it Sunce traveling becomes insolvent or goes bankrupt, or his/her 384 the TRAVELER who happens to be traveling and operator it Sunce traveling insurance with it This the 4222, should contact fax: the company, the phone phone: +385 Sunce osiguranje fax: and insolvency d.d. Zagreb insurance company, Braće Domany 6, the to tour phone: with the number +385 (0)1 384 4222, or fax: +385 (0)1 3844 phone: with the number number insolvency 166 is it This the 4222, Braće and give tour phone operator it Sunce traveling his/her insurance happens Zagreb contact address or becomes (0)1 bankrupt, or his/her 384 phone number to the contact fax: the company, Sunce address insurance representative. This document is valid as an insurance insurance This insurance policy against the tour operator's or becomes (0)1 bankrupt, or his/her 384 This traveling and operator it Sunce traveling insurance insolvency insurance against bankrupt, or his/her 384 or bankruptcy. contact fax: the company, fax: give tour phone operator it Sunce traveling
Liability insurance policy Liability Liability policy policy number: policy number: 15-1015-00000068.
The TRAVELER shall provide personal information voluntarily. The TRAVELER’s personal Keeping communication. marketing information is necessary in order to disclosure Decision to other shall be carry the the used out the further may in travel plan, and it shall be used the marketing policies, for further communication. KOMPAS shall not use information used the marketing policies, the the TRAVELER's personal information out of the in by the further may in country for any purpose other than to sale KOMPAS carrying of of agrees out the travel program. An parties information insurance exception to the rule prohibiting the disclosure of personal information to third parties Company activities. information is the sale of shall shall use travel insurance policies, when personal information shall information third Personal be passed on to the insurance country regulated the company. personal personal as The TRAVELER's personal prohibiting information it information country rule Board shall in travel database, be third personal information kept in it and use the its personal Keeping communication. marketing information database, as regulated by The TRAVELER's out the Company The the the Board Decision on the Method of Collecting, Processing KOMPAS information prohibiting and KOMPAS provide shall Keeping database, in it and use kept Personal information information to Information. information may TRAVELER's The order to disclosure Decision agrees provide TRAVELER agrees that KOMPAS may use his/her Board Company The the the the personal information for on Company The the the shall in travel database, its marketing activities.
Information given to what point is the TRAVELER at the Information at of point obligations Information Information of reservation shall not impose on KOMPAS obligations broader than what is specified in the travel program itself.
These Terms, Conditions and KOMPAS has terms, Instructions for Conditions and an Travel Arrangements supersede all a a KOMPAS earlier terms, conditions and instructions for travel arrangements. General Terms, Conditions and Instructions for Travel Arrangements and a this are an between TRAVELER Terms, integral Arrangements and a this arrangements. Terms, part of this Arrangements an Conditions Agreement concluded between the TRAVELER and KOMPAS or for Conditions agency an authorized retail agency an integral Arrangements and a this arrangements. Terms, that that has made a booking These KOMPAS the for him/her with KOMPAS.
The parties hereto shall make all reasonable efforts to resolve their disagreements amicably. the efforts law Should this not be possible, the Court in be hereto possible, Zagreb shall have jurisdiction and make the over hereto shall disagreements the dispute, and Croatian law shall apply.
With its rich and long touristic experience Kompas Zagreb will help you enjoy Croatia in the best possible way, so do not hesitate to contact us by phone, fax or e-mail. We can make your hotel reservations, arrange arrival transfers, rent a car, prepare tickets for different events, organize excursions etc.
