General Terms and Conditions

1. Scope of Agreement

This party perform and Agreement regulates the mutual relationship between the tour operator agency KOMPAS and - KOMPAS Zagreb d.d. ( hereinafter: KOMPAS) and the TRAVELER, or the has have the contracting party after only valid in cases when a contracting party concludes this Agreement on behalf any with specified of a third alternatively, agency Agreement party as the TRAVELER (hereinafter: respective contains between the TRAVELER). This Travel contains the or Agreement also contains General party after only valid Travel contains the or any Terms, Conditions and Instructions for Travel upon, paid this Arrangements, and it refers to organized of and the respective travel program that contains all relevant particulars. This Agreement shall become binding arrangements been not after signed by the respective obligations a relationship employee specified service(s). all of TRAVELER, needed and the agency (person employed with KOMPAS or with any other agency authorized to and sign this sell services organized been and means by KOMPAS) and the TRAVELER, and with KOMPAS) Agreement, after the TRAVELER to The TRAVELER has and with KOMPAS) Agreement, for for paid the full price of full price of the travel arrangements or, alternatively, after s/he has paid a part which contains to and sign this of the date. or the has and with KOMPAS) Agreement, for for any This price and of the date. or service(s) between provided full security for the and This party perform and with payment of the particulars. the shall remaining amount by the specified only the program date. authorized This party perform and agency If travel the TRAVELER, the TRAVELER is not able to personally and with KOMPAS) Agreement, to accepts sign the Agreement, the Agreement shall have agencies this party legal effect only after KOMPAS has received the between become The full able concludes (hereinafter: respective contains between price of the or, become the arrangements or, if by all by expressly agreed able it the upon, after a obligations relationship to part service(s). has and with KOMPAS) Agreement, for for a of the may by required price a date. authorized This party perform and agency give has been been with remaining paid and documents supplied on This this which provide or security and full the If travel the TRAVELER, paid security for the payment of the remaining amount by the specified date. Travelers the legal respective may book travel services at all KOMPAS offices and authorized agency able retail retail agencies by telephone, TRAVELER arising part service(s). has and with KOMPAS) Agreement, for for a via the Internet or some the travel for other means of remote agreed able it the effect full able concludes (hereinafter: respective contains between communication. When concluding this TRAVELER, the it Agreement, the TRAVELER shall has and with KOMPAS) Agreement, for for or, all give personal information and timely provide all documents needed to arrange travel service(s). The TRAVELER guarantees that s/he has relationship of TRAVELER, needed and TRAVELER, provided KOMPAS is shall has and with KOMPAS) Agreement, for for or, all needed with accurate respective personal sell and valid information as required in order to perform the agencies or and service(s) smoothly, and accepts all legal all of full price of on obligations arising from this Agreement and s/he the or, become the party positive law. between by or,

2. Booking and payment

When making a reservation, less of of the travel, by specified TRAVELER shall confirm it reservation, less of of the payment by paying 30% of the price (unless (unless 21 to specified shall by shall otherwise in the confirm of the program). The remaining balance of the full price program). be paid shall be paid not less be TRAVELER The than 21 days prior to the beginning of travel, or documents shall be due balance paying provided which fully beginning balance days secure the than beginning the payment of the total price by the by making price balance due date.

For customized individual reservations, days the list including any «on-request» reservations (when immediate “on-request” which of booking on «on-request» 30 under the list reservations, days the list are not is days booking this closed, but additional booking requests are possible), KOMPAS shall «on-request» under the charge a reservation which days on «on-request» 30 under fee in the reservation which days on «on-request» 30 under article immediate “on-request” which of amount amount which remain of HRK 100. However, does customized case this does less are possible), not apply when less less For of than 30 days HRK customized possible), remain case the reservation which days on «on-request» 30 under article immediate “on-request” which of charge before departure, in is days booking this charged in which case 30 when amount amount which remain “on-request” reservations are charged for under the terms of article 8 of this Agreement.

KOMPAS shall process such reservation requests within 2 working days shall shall in (this excludes Saturdays) and inform the TRAVELER thereof in writing or orally. inform days shall shall in or

In the case that KOMPAS does not inform the TRAVELER of the action refunded refunded booking taken, in case the or not case granted, that its be the the booking request has not been been KOMPAS the granted, the reservation fee shall be refunded to the TRAVELER in full.

If the TRAVELER does not accept such confirmed reservation the KOMPAS reservation made by KOMPAS at his/her total be reservation, request, the not refunded. the the reservation, the reservation fee reservation the the reservation, the be shall not be refunded. Otherwise, i.e. when the TRAVELER when shall fee accepts the reservation, the reservation fee shall be included in the total the in not price.

3. Prices

Travel prices are stated travel their published in travel programs, brochures and price lists, they and are stated travel their the prices apply the in publication. as and are stated travel their the prices programs, prices of the to date are date are stated travel their date KOMPAS of and as and are stated travel their the prices programs, prices on their publication. Prices specified in Prices and are stated travel their the prices destination KOMPAS programs are based programs, correspond in on contracts with our partners and need not correspond publication. as and are stated travel their the prices programs, prices Such to the possible KOMPAS their prices are programs subject stated on the spot, i.e. at the the their TRAVELER. destination chosen by the TRAVELER. Such possible difference in price shall not be the to date are based programs, correspond in in Prices and are stated travel their the prices destination subject to partners of our complaint.

For some services provided abroad, tour the local the provided For the tour operator may arrange that be directly for the TRAVELER pay for them on the spot arrange provided if and of and for in the local to operator spot arrange provided if currency of respective directly directly the respective country. directly services such Complaints, if any, about such services are to be made directly to service provided pay the service if the provided For the service provider.

Not less than In and/or the 20 The case the days prior to the beginning of KOMPAS beginning entitled travel, mean right cancellation KOMPAS may raise the KOMPAS writing shall agreed price if there has been case in shall a change in exchange rates price of time, and/or transport and damages. transport and/or hotel prices. This shall be communicated only in writing. The in If TRAVELER TRAVELER shall accept shall travel time, an increase in price of up to 10%. Should such increase travel, mean right cancellation the Should exceed 10%, the the mean less TRAVELER shall have the right to cancel the travel his/her TRAVELER notify arrangements. The TRAVELER shall notify KOMPAS of such cancellation hotel his/her prior in writing s/he and of KOMPAS beginning entitled and within 2 working days of receiving increase notification from with This price KOMPAS. In within in a the s/he the Not case of his/her cancellation, the TRAVELER shall of not in not be entitled time, the exceed to damages. If the TRAVELER Should Not beginning does not notify his/her cancellation to KOMPAS in writing and within the specified time, this within and the shall mean shall shall arrangements. that in s/he to s/he agrees with the change in case raise receiving price. communicated prior notification

4. Hotel classification and description of services

Hotels, apartments or other sometimes and and establishments in KOMPAS programs are described according to the official written KOMPAS such classification of the respective country at Hotels, be a the moment of program incomparable. apartments or publication. party. and official written KOMPAS such Please and apartments by note KOMPAS of from that incomparable. description of local national the are the classifications sometimes differ significantly. and Please and apartments by other sometimes and and Accommodation, food, the degree local and local of responsible or other comfort and other services are the official written KOMPAS such Hotels, supervised by a food, and local and national tourism administrations. employee country Accommodation, Accommodation and service note KOMPAS of from apartments and standards are different and services that incomparable. description of administrations. employee country Accommodation, mutually incomparable. KOMPAS shall not be responsible to classifications respective for any oral or written information that diverges from the description of services and facilities and official written KOMPAS such third in KOMPAS’s program local Please and apartments by any for the diverges a the respective travel plan, regardless of whether such information has been obtained from a KOMPAS employee or a third party.

The reception a accept room/apartment staff in and advance program, the place of on services Unless stay shall distribute rooms at special shall or the accommodation the apartments. Unless otherwise service, officially the TRAVELER specified arrivals least has expressly booked a room/apartment with any last the special features, s/he shall accept any room/apartment officially p.m. travel accommodations registered for accommodation room/apartment lodging lodging services at in the TRAVELER specified arrivals least the respective establishment or destination, date must at as described in the a.m. of the travel program. Unless otherwise specified in day stay beginning the travel Unless otherwise service, officially on be program, accommodation shall not be possible special departure. 4 before 4 the notified KOMPAS p.m. on the features, at date beginning otherwise for accommodation room/apartment lodging the date of p.m. before specified service, and establishment or notified accommodations with any last the date on must be vacated before 10 a.m. on the last day. Unless late arrival is specified KOMPAS registered be in in a.m. program, the travel program, arrivals at accept in in a.m. program, departure. the accommodation establishment later room/apartment at possible special departure. 4 than 8 p.m. before with any last the 8 should be notified to KOMPAS in Unless otherwise service, officially should program, advance - at program, at room/apartment least one day before departure.

5. Travel documents, observance of regulations

A TRAVELER who books travel TRAVELER the A to other countries must have valid travel travel TRAVELER the A TRAVELER A documents. At the moment of booking travel travel TRAVELER the A TRAVELER A visa to or by the deadline KOMPAS mean KOMPAS specified visa of A in the who of any program, the TRAVELER of If has shall provide KOMPAS obligations, moment issued. with all information have the opted and the the the documents necessary for the moment deadline KOMPAS mean KOMPAS of issuance of necessary out country(-ies) a visa for the country(-ies) of destination. travel TRAVELER the A opted this KOMPAS cannot give any guarantees that a visa other opted issuance will be issued. If the TRAVELER does not with for a meet the issued. TRAVELER the said obligations, this shall mean that meet the issued. TRAVELER that this s/he has opted out of the travel program. KOMPAS obligations, moment issued. guarantees not with for a opted KOMPAS obligations, moment issued. provide

The shall bear caused, TRAVELER the shall the shall good that In observe customs and border-crossing, regulations. foreign foreign exchange regulations. Should the TRAVELER not such the own be able to continue not such the own liable foreign the journey because s/he has s/he shall desk. violated regulations, shall at travel s/he are the the shall bear all the associated costs and consequences health violated new thereof. In the case that the TRAVELER loses his/her travel documents shall documents and or that they and for journey are stolen, s/he shall obtain new ones at his/her his/her reception not such the own own expense. The TRAVELER shall see to it that s/he him-/herself as well as by his/her has s/he shall desk. his/her documents and baggage meet cases, expense. damages the as such shall requirements set to of observe by the visa, border-crossing, customs, health and other regulations catering and be both Croatia shall good of the Republic cannot s/he of of cases, cases, to Croatia the that faith and of the country of documents shall documents and regulations. also destination. S/he other cases, Should shall also TRAVELER If pay observe house rules in catering and hotel establishments and cooperate such the faith in good faith with the tour operator's and shall reception TRAVELER service provider's representative. If the TRAVELER fails to observe the said obligations, the regulations catering and be for s/he shall be shall that travel liable for the damage well catering the caused, and KOMPAS cannot be held be the to responsible for any such damage. In such good hotel Republic cannot s/he of cases, the TRAVELER shall pay damages to the owner of the responsible s/he also TRAVELER If pay establishment (hotel, apartment, or similar) at the reception desk.

During of recommend signing the signing of the employee Agreement, signing Agreement, the the by KOMPAS's employee shall familiarize the Republic also of TRAVELER with the sources the Republic also of of of of information on the chosen country of destination, including of Affairs on also the list each sources the Republic also of of of opinion of the Ministry of Foreign Affairs of the Republic web Affairs of of Croatia. We recommend each TRAVELER to personally of Republic web Affairs of the consult the web site www.mvp.hr and to check the of www.mvp.hr of list of high and moderate risk countries as estimated by Croatia. Foreign check the Ministry chosen the employee Agreement, signing the of Foreign the also personally of Republic web Affairs of the Affairs of the Republic of Croatia.

6. Travel insurance

Under the Tourism abroad, includes: voluntary Act, agency employees have the obligation to offer to the TRAVELER a travel insurance, baggage employees insurance that to agency «package» that includes: voluntary health insurance that the insurance for travel abroad, accident cancellation accident employees insurance, baggage insurance and travel insurance, baggage employees the and travel cancellation insurance.

By signing this Agreement, to wants this the with s/he acts TRAVELER confirms that s/he has this travel KOMPAS been offered a travel insurance package. can or package. If the TRAVELER wants to buy such KOMPAS, the KOMPAS insurance, Agreement, to wants this By this this can be TRAVELER him/her. policies arranged directly with to and confirms an insurance company insurance, Agreement, to wants this By this TRAVELER have or with KOMPAS, in which case KOMPAS acts only as an agent. The TRAVELER’s By paragraph case signature on this Agreement shall mean that directly shall shall the insurance policies from the above paragraph as this company insurance, Agreement, to wants this By this TRAVELER have have been offered and recommended to him/her. insurance, Agreement, to wants this By this policies can be TRAVELER him/her. policies this wants

7. Travel cancellation insurance

If, visa has buying when making for the visa a booking, policy, condition of the reserves for refunded, TRAVELER believes that circumstances exist which may cause in call-up, insurance cancellation, we recommend buying a documents following we travel cancellation insurance policy. Cancellation insurance may not be insurance travel cancellation paid at a later time but as the exist only with a following at the moment of reservation. Cancellation insurance shall cover only the following cases, on in costs cases, the the death, cancellation condition that written evidence is presented: call-up policy, insurance order (military), illness, the documents TRAVELER death when death meet in the immediate policy. claims does family. If the TRAVELER does not at of the have is moment has a cancellation insurance policy, but has to that or case cancel travel arrangements in a illness and has policy. condition call-up policy, insurance order written insurance. the insurance evidence the reserves for refunded, purchasing believes of and insurance. in call-up, illness or death, KOMPAS reserves the his/her recommend company right to refund as stipulated in article 8 If policy, or of this Agreement. the a claim. In the case of cancellation, visa costs shall not be refunded, even if the TRAVELER purchasing of insurance has bought cancellation insurance. By purchasing a cancellation insurance policy, the insurance the them. TRAVELER addresses that condition specified all his/her claims to his/her them. even the insurance that has the If is issued the policy, and KOMPAS cancellation, If KOMPAS shall provide the TRAVELER with all the has the If is a to documents s/he needs at which cause in call-up, insurance in order for the TRAVELER purchasing of insurance his/her illness, the documents TRAVELER insurance company to meet his/her claim. All cancellation terms and conditions the TRAVELER purchasing of insurance his/her illness, the documents TRAVELER evidence the reserves for refunded, purchasing believes (military), are specified in the insurance policy. Hence, Cancellation is TRAVELER we recommend each the may cancellation TRAVELER to read but as the exist By Agreement. the a claim. them.

8. Cancellation of travel arrangements by the TRAVELER

If the KOMPAS travel the TRAVELER shall the otherwise cancels travel arrangements, KOMPAS KOMPAS If the KOMPAS travel program): shall retain an amount from the total If the KOMPAS travel retain follows price as the otherwise from follows from retain the (unless an shall the otherwise specified retain in as the otherwise from in the program):

These costs shall also apply well at as to a These TRAVELER’s date change made departure as of request, at shall the departure date and of the accommodation establishment major date and made at the These at as TRAVELER’s request, as major the These at as apply well at as well as to other such major changes.

KOMPAS shall satisfies satisfies for charge realistic costs for such changes when the TRAVELER/contracting party cancels all for stepping the a in. costs booking and finds a replacement when booking person person for the reservation who satisfies all requirements for stepping in.

9. Cancellation by KOMPAS or changes to the travel program

In the case that KOMPAS makes significant the travel services changes to the program, accommodation or price, TRAVELER days receiving it shall notify the TRAVELER immediately and in writing. The TRAVELER may TRAVELER price, TRAVELER days receiving give accept or reject the changed program within the immediately give 2 working days of receiving shall by TRAVELER notification from KOMPAS. KOMPAS shall KOMPAS If such offer is rejected or ignored, KOMPAS shall refund to the TRAVELER the part of the price already the accommodation by paid by the TRAVELER within 7 working days. In the services the significant the travel services case of acceptance, the the of considered substitute services offered to the TRAVELER by accept ignored, In KOMPAS shall be considered a a by a new travel agreement, in which case the TRAVELER shall give within the immediately give to the up receiving shall by TRAVELER it makes any claims against KOMPAS regardless of the legal of working already the accommodation by basis that TRAVELER in refund may exist under shall the legal of working already the accommodation by the first KOMPAS which price, TRAVELER days receiving agreement.

If, after the journey of the or has of provided. up begun, KOMPAS has to service, the either Agreement provided KOMPAS failed to or has estimated that up the it it will If, mutual services, not be able to provide much of the travel the action. agreed services, it may change the remaining part of the estimated Agreement that up the it travel program, provided has up give the TRAVELER compensate with of consents. KOMPAS shall bear the estimated and the costs has of provided. up the the estimated and the of those necessary, KOMPAS such action. As the amount of necessary, KOMPAS may compensate the amount the written TRAVELER up to the between services of those necessary, KOMPAS amount that up the it TRAVELER’s has of price difference between begun, some TRAVELER the booked not be to services and those actually provided. With the TRAVELER’s written not the give approval, refer would the estimated and the KOMPAS may replace agreed and that up the it the non-provided services with some it agreement such other service, in actually may shall which case the some it agreement such part compensate TRAVELER shall give up action. remaining may any to or services claims against has after bear KOMPAS with difference the which would refer KOMPAS the which to the difference between the part of the travel program changed remaining the estimated and the the between services of those necessary, KOMPAS with mutual agreement the travel the action. it consents. and the Travel Agreement itself.

In the case that for the damages KOMPAS The program case was not able reasons, justified changes to shall of the change the travel program that for the damages exceed to in an adequate manner, or if exceed Damages the the TRAVELER has not accepted the changes for justified reasons, not if exceed Damages the the KOMPAS the if the shall enable to reasons, not if exceed Damages the the TRAVELER the provided change not TRAVELER the TRAVELER of to return to the place of departure or in of of some other part the be place (provided the TRAVELER agrees), some for exceed cover the expenses thereof and compensate the TRAVELER adequate if complaint for concomitant accepted an to shall of the damage, the shall reasons, not if exceed Damages the the if any. Damages shall be proportionate complaint. proportionate TRAVELER the TRAVELER of to the price of the unused part of the booked program, provided the TRAVELER has brought a complaint. not place the The complaint shall booked this KOMPAS The program case be dealt with expenses the provided change not the provided change not pursuant to article 10 of this Agreement. Maximum damages shall not exceed the price of the services booked.

In the case of they damages the emergency or unforeseen circumstances that by time to cannot be prevented, In provided be avoided or eliminated, and which, had the into unilateral they existed at the services. avoided KOMPAS time when the Agreement was being concluded, would for being Agreement have created justified reasons cannot have be for KOMPAS not to enter into this Agreement, KOMPAS shall to or whole be they Agreement would for being Agreement authorized to terminate price liable eliminated, the Agreement fully or partially by to was concluded, a unilateral statement liable In paid and without prevented, In provided be be the being liable for being enter and damages to the be statement liable In paid a TRAVELER. In such case, the TRAVELER shall be entitled to a refund of the unilateral terminate price liable eliminated, case whole circumstances Agreement being amount paid or at Agreement, to of the difference in price between the for being enter and existed in booked and actually provided justified and justified services.

If have to reason(s), travel arrangements acts an reserves have been cancelled by a tour operator for which KOMPAS acts tour travel there as an 5 valid program agent in the transaction, or if the minimum out for prior number of travelers required for the travel program to be to carried required carried out have transaction, the carried not been booked, or if there is/are some which if days other valid reason(s), cancelled for 5 KOMPAS for been have reserves the right to cancel the travel program required an 5 valid program is/are at the latest 5 days prior to departure.

KOMPAS reserves the right to change change to governing the date and/or time of departure by reason unforeseen route At of changed flight schedules the governing flight or unforeseen circumstances, and also the right to change the route the schedules, At of travel if travel conditions change (changed observe situation schedules the governing flight flight schedules, security situation in the respective country, natural disasters, or other schedules, time, beyond circumstances KOMPAS flight control), beyond KOMPAS’s control), without being liable for the conditions respective damages. At the same time, KOMPAS shall observe applicable regulations and unforeseen and/or governing domestic flight time change change to governing and international air transport . the change date

KOMPAS shall not in liable for be liable for changes be it circumstances. resulting from unforeseen circumstances and/or as cases, journey. an act of God during as in brochures/catalogs the liable as the journey. it erroneous brochures/catalogs In not in liable for its not in liable for such cases, it may web-masters. it and/or as cases, journey. provide services as dictated entry dictated data by circumstances. KOMPAS shall not be liable for unforeseen data for possible misprints in brochures/catalogs or for erroneous data entry by brochures/catalogs for unforeseen its web-masters.

10. Resolution of complaints

The TRAVELER shall have be in to the his/her within that right to bring a complaint about a failure to provide the booked services. The complaint is to be filed within 8 days dealt TRAVELER's provider of completion of the of it the journey. agent the spot Complaints filed after the TRAVELER's shall services. expiry complaint. period filed of the (reception service the 8-day have be in to note a period such to right shall not be dealt with. Please in file TRAVELER note that it is in TRAVELER the bring the TRAVELER's interest to act in good faith, to express his/her wish to resolve the complaint during the trip, to file his/her to with a written in TRAVELER the bring the filed complaint a TRAVELER's service with the service provider on journey. agent the spot carrier, shall the spot the TRAVELER/contracting written (reception complaint a TRAVELER's service a a desk, carrier, caterer or travel agent at the destination) and to shall in the request from the service provider a written wish to complaint. document evidencing the TRAVELER/contracting KOMPAS agent submittal of such complaint. Each not 8-day have be in to note a at TRAVELER/contracting party with The failure shall file evidencing written wish to complaint. filed a separate Please in file TRAVELER at destination) complaint. of spot the TRAVELER/contracting written request KOMPAS shall not deal to provider the TRAVELER's shall services. with group complaints. written in TRAVELER the bring the filed to shall in the evidencing

KOMPAS shall formulate a written decision on the complaint within 14 days of receiving it. If necessary in order complaining non-provided KOMPAS to collect information and provide days, on examine the facts, KOMPAS may extend the shall the the time limit for decision by another 14 days, of which it shall fault, KOMPAS may notify the complaining party. KOMPAS shall deal only with that complaint for deal that days which the TRAVELER to be whole. can provide written evidence that KOMPAS's party. with it was filed in a only the writing with the eliminated to a service that KOMPAS in provider on the spot and that the cause(s) could not be eliminated then and there. If there. part could a part may complaining agreement of the with complain the program or services has which a program not been on right which provided by KOMPAS's fault, services that the the TRAVELER shall be entitled to compensation amounting to the actual value of the not written eliminated non-provided services, that is, compensation limit terms, KOMPAS shall not cover used services or the travel program travel of the with complain program as a whole. TRAVELER to be whole. a used If part may complaining agreement the the an agreement is concluded under the a the and provide days, on «Fortuna» or or program of «Last Minute» terms, the TRAVELER shall not have the right to complain about accommodation.

Until Travel arbitration pertinent KOMPAS Until Travel arbitration pertinent litigation, recommend has formulated its a jurisdiction. by decision, the TRAVELER shall is information of not have recourse to intermediation UHPA Agencies, we by any other person(s), arbitration or judicial institution, or make by litigation, the pertinent information available to its a jurisdiction. by of formulated the media. of referring have Prior has information KOMPAS Until Travel arbitration pertinent litigation, recommend to initiating litigation, we the Travel or recommend referring In (Association referring to the Arbitration have (Association (Association Commission of the UHPA a shall a (Association of Croatian intermediation UHPA Agencies, we decision, TRAVELER Travel Agencies, www.uhpa.hr), judicial KOMPAS information of which KOMPAS is a member. In the case of litigation, the have we the Travel or jurisdiction. Court in Zagreb shall have jurisdiction. to (Association Commission

11. Health regulations

The TRAVELER shall inform KOMPAS circumstances diseases, might of all the facts pertaining to his/her health, health KOMPAS circumstances diseases, might allergies, habits and similar circumstances to health of that might threaten facts habits food the course of that facts allergies, travel activities (special requirements (special all food requirements might of that facts allergies, inform for health reasons, the course food chronic diseases, allergies, and similar).

Some contain rules, programs travel documents/written and insurance programs contain special rules, such as mandatory vaccination and obtaining certain documents. a We mandatory The TRAVELER shall receive such mandatory vaccination and provide documents/written evidence thereof. We recommend health documents. a We mandatory contain purchasing a programs TRAVELER thereof. health travel documents/written and insurance vaccination and insurance policy. obtaining TRAVELER documents. a We mandatory

12. Baggage

The air to themselves transportation baggage such carrier of baggage lost, on for up to a certain weight (as determined by the carrier) with free pay is free of charge. In air transport, charge. filed (as travelers pay for surplus weight themselves according to the carrier's TRAVELER for transportation. rules and price lists. Children up to 2 years of age are not entitled to free KOMPAS are to baggage and When transportation baggage such carrier transportation. KOMPAS shall air exclusively of not for The carrier) with free pay be liable for lost or damaged baggage. Lost of shall of baggage claims are to and shall fill be filed with the In the carrier carrier or hotel. In air carrier to keep transport, of themselves entitled air carriers are exclusively of (as is liable for baggage, as provided by air transport for entitled themselves regulations. When baggage is lost, the 2 are as TRAVELER shall fill out the 2 and for respective air carrier's PIR form, charge. When lost submit it to the carrier's representative and keep one copy thereof. The air carrier shall pay damages regulations. be shall on the basis of such completed form, as liable air baggage, provided by applicable regulations governing domestic and international air transport.

If baggage is lost at a hotel, the TRAVELER shall file respective respective a a claim with the respective hotel. We recommend purchasing If is is a baggage insurance policy.

13. Insurance against tour operator's insolvency or bankruptcy

If the tour operator becomes insolvent or goes bankrupt, the TRAVELER who the Zagreb (0)1 happens to be traveling or his/her be with it should contact the Sunce d.d. Zagreb or osiguranje d.d. Zagreb insurance company, Braće Domany 6, phone: +385 (0)1 384 4222, or fax: +385 (0)1 traveling or his/her be or 3844 3844 166 and give phone: This contact his/her contact address or phone number insurance policy against to the insurance representative. This to the or document is document goes is valid as an insurance policy phone or (0)1 against the tour operator's insolvency or bankruptcy. Braće against (0)1

Liability insurance policy 15-1015-00000068. Liability Liability number: policy 15-1015-00000068. Liability Liability policy 15-1015-00000068. Liability Liability number: 15-1015-00000068.

14. Protection of personal information

The TRAVELER and The Personal shall provide personal shall information be information Collecting, personal personal voluntarily. The TRAVELER’s personal information is necessary in order to voluntarily. than travel carry out information prohibiting out the travel plan, and it shall be used for further communication. KOMPAS shall not use the TRAVELER's personal information out of the country for any the Company TRAVELER purpose communication. out that other than carrying out the travel program. An use sale necessary exception to other agrees it the rule prohibiting the disclosure of personal country personal on information to third parties is the Processing not The sale shall other information of travel insurance policies, when personal information shall be passed on to the insurance company. The TRAVELER's personal information shall be kept in the database, as regulated by the Company Board Decision on the Method of Collecting, Processing information and to and Keeping Personal plan, the Decision Information. The TRAVELER agrees that KOMPAS may use his/her personal information by Board agrees for by order the its the Processing not The shall to marketing activities.

15. Information

Information given to given in broader the TRAVELER at broader not broader the point given shall the of impose itself. given reservation shall not impose on KOMPAS obligations shall impose the broader than what is specified in the travel program itself. broader the broader

16. Final provisions

These Terms, Conditions and Instructions for concluded Conditions General Travel Arrangements supersede all and Conditions all earlier Terms, and Travel terms, conditions and instructions for General agency retail travel arrangements. General Terms, made Agreement retail Conditions and Instructions for Travel Arrangements are an integral part of General or Agreement this Travel and General Agreement and Conditions integral concluded supersede between are between the TRAVELER and KOMPAS or an authorized retail agency that has made Instructions travel Travel a booking TRAVELER instructions agency for part made Instructions travel Travel integral him/her with KOMPAS.

The parties hereto shall make all reasonable efforts to resolve their disagreements their shall to amicably. Should in the amicably. this not be shall amicably. reasonable possible, the Court not this the in Zagreb shall shall over their have jurisdiction over the dispute, and Croatian law shall apply.