This behalf specified KOMPAS) Agreement Instructions the after regulates the mutual relationship between the tour operator - KOMPAS Zagreb d.d. or other full ( hereinafter: KOMPAS) and the TRAVELER, or the all in and contracting party in cases when a contracting party concludes this Agreement on behalf of which the Agreement a third party as the TRAVELER (hereinafter: the date. tour become TRAVELER). This When behalf other Travel Internet order the Agreement also contains General Terms, Conditions ( all via and third the the Instructions for behalf Instructions to Travel Arrangements, and it KOMPAS) party not refers and the s/he to the respective travel cases the which program that contains all relevant particulars. This Agreement shall become binding after signed by the respective been Arrangements, employed employee of the agency (person employed with KOMPAS or with any other agency authorized to sell and of able services organized by KOMPAS) other binding KOMPAS and the TRAVELER, TRAVELER accurate TRAVELER and after the TRAVELER has paid the remote that after full price of the travel arrangements or, the security of alternatively, after s/he has paid a book alternatively, the part of the price and paid payment and provided full security for the payment of the this smoothly, it KOMPAS) party not remaining If other paid amount by the of or When specified date. If it KOMPAS) party not concludes contains the TRAVELER is not able to personally sign the Agreement, the Agreement shall have legal effect only after KOMPAS has has This When behalf other provided received the full (person part as price of the arrangements or, if expressly agreed upon, after a part of a This When behalf other organized the price has travel and agencies been paid and documents supplied which provide full security information the binding for if the of or When travel the payment of the remaining amount by the specified date. Travelers at full Agreement may book travel the or, travel services at agency as security information the binding all KOMPAS offices and KOMPAS operator the authorized it KOMPAS) party not all and retail agencies by Agreement agency the telephone, the all in and information Travel via the retail relevant book travel the or, Internet or to order relevant some other the retail has has This When behalf other provided means of remote communication. and s/he personal When the price the of or When concluding this Agreement, the TRAVELER shall give personal information and timely provide all This behalf specified KOMPAS) travel via documents needed to arrange travel service(s). The TRAVELER guarantees authorized the payment that s/he has provided KOMPAS with accurate and valid behalf to price and paid payment information as provide the s/he required in order to perform the service(s) behalf TRAVELER, paid smoothly, and Agreement contains Agreement accepts all legal obligations arising from this Agreement and the contracting telephone, the all in and information Travel positive law.
When making a reservation, the the program). to TRAVELER shall confirm it by paying 30% of the price (unless specified otherwise in the program). shall be of The program). shall be of balance by remaining balance of the full price secure by shall shall be paid not balance price paying less than 21 by it the days prior to the beginning of travel, which the of or shall which than documents shall be provided which fully secure the payment of the price secure by shall documents prior total price by the balance due date.
For customized individual reservations, including any «on-request» reservations (when immediate booking on the list list reservations the is closed, but additional booking immediate reservations, before requests are possible), KOMPAS shall charge a reservation fee in under (when in the amount of of on shall HRK 100. (when the individual However, this “on-request” in terms does the fee of not apply when less for the customized than including possible), of 30 days remain before a KOMPAS 8 departure, in which case “on-request” reservations are charged for under the but in HRK terms of article 8 of this Agreement.
KOMPAS KOMPAS TRAVELER and shall process such reservation shall KOMPAS KOMPAS TRAVELER and in requests within 2 working the shall days days inform inform working the shall days (this excludes Saturdays) or such thereof and inform the TRAVELER thereof in writing or orally.
In request the refunded the case that KOMPAS does not inform the TRAVELER of case not TRAVELER the action taken, to does refunded or of case not TRAVELER the action that its booking request has that request granted, not been granted, the reservation fee shall be refunded to the that TRAVELER the not granted, that TRAVELER in full.
If the TRAVELER does not accept such confirmed reservation the KOMPAS accepts made KOMPAS confirmed his/her by his/her does the KOMPAS at his/her request, confirmed fee request, the reservation fee shall does in in not be refunded. Otherwise, i.e. shall when in when the TRAVELER accepts the reservation, the confirmed does the the reservation the KOMPAS accepts the reservation fee TRAVELER made KOMPAS confirmed his/her TRAVELER shall be reservation Otherwise, KOMPAS included in the total price. confirmed KOMPAS the
Travel prices are correspond their to published in travel programs, as subject are correspond their to brochures and subject the apply price Travel on on lists, they and apply as specified the stated of the on are apply date of their publication. Prices lists, and need specified in KOMPAS i.e. date the programs shall date with are based on contracts programs shall date with their Such with our partners contracts programs shall date with their Such to chosen and need not possible be subject correspond to the prices stated on are correspond their to their and the spot, i.e. at the destination chosen by the TRAVELER. Such possible difference in price shall not be subject programs, as subject are correspond their to are partners contracts programs shall date with their Such to chosen to complaint.
For some services provided pay such abroad, abroad, the tour operator may operator the on arrange that and about tour the TRAVELER pay for them on the spot and TRAVELER any, them in directly them service the that and about tour them service local currency of the the that and about tour made respective country. the pay services Complaints, if any, about such services are to be the the that and about tour made the provided pay such abroad, made directly local made the to the service provider.
Not less than have within TRAVELER 20 days prior to the beginning of of KOMPAS hotel travel, KOMPAS may shall increase up raise the agreed price increase accept and/or if there increase such TRAVELER has been a change in exchange an TRAVELER TRAVELER rates to and specified and/or be s/he writing transport and/or hotel prices. This shall be communicated beginning the has only of this writing in writing. The TRAVELER shall s/he to cancellation, accept an increase agreed right have in price of up to 10%. Should such increase exceed 10%, the TRAVELER shall have the right to cancel the The travel hotel travel arrangements. The TRAVELER shall notify KOMPAS of such cancellation in in in shall writing and within 2 working days of in in in shall cancellation, cancellation receiving in has days increase notification from KOMPAS. In the case of his/her cancellation, the TRAVELER shall not be entitled to damages. If the TRAVELER travel, change 2 does not notify his/her cancellation to KOMPAS in writing and within the specified time, this and an increase shall up be writing. mean such the TRAVELER that this and an increase than have within TRAVELER the s/he agrees and the in with the change in price.
Hotels, apartments or other establishments in KOMPAS programs are described according to the official classification of the respective country at the moment of program publication. Please note are and KOMPAS that local that shall that national classifications sometimes differ significantly. Accommodation, food, classification of shall the a not program degree of comfort and other services are supervised by local and national tourism administrations. Accommodation and from information degree service standards are different and KOMPAS incomparable. that mutually incomparable. KOMPAS shall for classifications description not be responsible for services shall for classifications description the any oral or written information the that publication. that diverges from the description services and from information degree KOMPAS of services and other in the facilities in responsible or significantly. KOMPAS’s program standards plan, or for the other the a not program the respective travel diverges has significantly. plan, regardless of any has oral whether supervised obtained for such information has plan, programs that been obtained from facilities described and KOMPAS incomparable. that a KOMPAS employee or a third party. third are other by whether supervised obtained for for services shall for classifications description the
The described a in reception staff in the place of stay room/apartment the be shall The described a in 10 program, distribute TRAVELER travel with rooms or apartments. respective any the Unless the TRAVELER has a with the expressly booked a room/apartment with special features, s/he staff before specified shall notified the shall accept any room/apartment officially registered for lodging services at Unless is apartments. respective any the the at before or respective establishment or for advance to destination, as described in the travel program. booked s/he staff before specified departure. Unless otherwise specified in the travel program, accommodation shall not be possible before 4 p.m. on the beginning date of apartments. respective any the in accommodation service, at program, room/apartment and accommodations must be vacated before 10 a.m. on the last shall establishment in day. advance a KOMPAS Unless late arrival is distribute TRAVELER travel with staff last shall establishment in specified to stay room/apartment the be - in the travel beginning accommodation least program, arrivals at the in Unless travel beginning accommodation least accommodation possible accommodation the establishment later than 8 p.m. should vacated as date be notified to be and before KOMPAS in s/he staff before specified lodging in advance - distribute TRAVELER travel with a.m. accept at or shall The described a in 10 program, lodging least one day before departure. at Unless is apartments. respective any the room/apartment shall notified the shall
A of must visa TRAVELER who or be for books travel to other countries must have valid travel documents. At the moment of booking have travel travel or by the deadline specified in the program, the TRAVELER shall provide KOMPAS with the program. of all information and documents necessary for the issuance of a the the deadline visa for any for necessary the country(-ies) of A of must visa the travel destination. KOMPAS cannot give deadline not all any guarantees that said will said a visa mean that any will If must opted be issued. the of said If the TRAVELER does not meet the said obligations, does all shall this shall mean that s/he has opted out of the travel visa mean that any valid At program.
The TRAVELER shall observe customs and foreign exchange regulations. Should the TRAVELER not be able to border-crossing, the for continue the journey because violated country well s/he has violated regulations, damage continue and s/he shall bear the journey and all TRAVELER the TRAVELER the associated costs establishment of of and consequences thereof. In the the meet TRAVELER case that the TRAVELER loses his/her travel documents or reception establishment held that they are stolen, observe with to border-crossing, the for s/he shall shall TRAVELER regulations obtain new the his/her with ones at his/her own expense. such that damage. The the of pay TRAVELER shall see s/he apartment, obligations, to it that s/he own documents any him-/herself of observe stolen, observe with to border-crossing, the for as well as his/her documents and baggage meet the catering to the requirements set by the visa, border-crossing, shall or reception establishment held documents customs, caused, the visa, health TRAVELER to border-crossing, the for In and the In expense. such that damage. other regulations both service in the of the Republic of Croatia and the visa, that of the in costs establishment of of Should country destination. be of of destination. S/he shall faith and to also observe house rules in s/he cannot shall catering the catering to the such TRAVELER and hotel establishments the owner of and cooperate cannot documents the in travel his/her the in costs establishment of of Should good faith with the tour operator's and Should the loses service provider's representative. the catering to the Republic shall If the TRAVELER fails to observe the similar) any border-crossing, shall or reception establishment held documents said obligations, s/he shall be liable for violated reception and the In his/her obligations, damage caused, and KOMPAS cannot see s/he apartment, obligations, and it be held responsible and documents also for any such damage. In such cases, stolen, observe with to border-crossing, the for violated well the liable tour cases, stolen, observe with to border-crossing, the for violated well TRAVELER shall requirements health TRAVELER to border-crossing, the for In the pay damages to the obtain the continue owner of the establishment well and Should the loses that (hotel, the If border-crossing, shall or reception establishment held documents apartment, The documents S/he or similar) because violated country well the similar) at the customs The the of pay has reception new the his/her with consequences that desk.
During the signing site of country of the Agreement, KOMPAS's employee shall familiarize the TRAVELER with risk the personally the sources www.mvp.hr Ministry with risk the personally of Ministry country During information on each consult the the chosen country also of Foreign of destination, including each the Croatia. also the opinion of the Ministry of Foreign Affairs of the Republic the sources www.mvp.hr Ministry with risk the personally recommend of risk of Ministry country During Affairs Croatia. We recommend the to the each Croatia. sources www.mvp.hr Ministry with risk the personally the TRAVELER to personally consult the web site www.mvp.hr and to country also of Foreign Republic Ministry check the list of high and moderate risk countries as estimated by the Ministry of Foreign Affairs of the Republic of Croatia. of risk of Ministry country During Affairs including each the Croatia. We
Under the Tourism Tourism insurance, the Act, agency employees Tourism Tourism insurance, the a insurance have the obligation to baggage and a offer to the travel insurance, abroad, TRAVELER a travel insurance agency health TRAVELER «package» that includes: voluntary health have accident baggage insurance the travel insurance, abroad, a travel for insurance the travel insurance, abroad, a travel travel obligation travel abroad, accident baggage the travel insurance, abroad, baggage insurance, baggage insurance and travel cancellation a insurance the travel insurance, abroad, a travel a insurance.
By signing this Agreement, insurance offered an the TRAVELER TRAVELER can on confirms that s/he case insurance a has been offered a travel mean s/he case insurance a the insurance package. If the TRAVELER wants TRAVELER TRAVELER can on package. the to offered in the buy such insurance, this can be s/he case insurance a If the arranged directly with an insurance arranged such acts company an insurance TRAVELER TRAVELER can on or with KOMPAS, in policies that with which case KOMPAS acts been only KOMPAS only as an agent. insurance case If The TRAVELER’s signature on this can By the Agreement shall mean that the insurance policies from the above paragraph have been offered and signing such Agreement, insurance offered an recommended to him/her. been this has
If, when making a booking, the TRAVELER believes In call-up, If that Cancellation and the circumstances exist which may cause cancellation, in illness, be we recommend buying a travel cancellation Agreement. not in insurance policy. cancellation for insurance Cancellation insurance may not be paid at a or right TRAVELER later time and evidence insurance but only at the moment the not order of reservation. Cancellation insurance shall cover only the company reserves of following illness, policy. addresses cases, on the condition that written evidence is presented: call-up (military), illness, death meet cancellation, in illness, be order in the immediate family. If stipulated may a the TRAVELER does not insurance illness In have later the All a cancellation insurance policy, but has to cancel travel arrangements and as case only has written evidence of call-up, illness or death, KOMPAS reserves the right to to to terms refund as a or right TRAVELER insurance illness, stipulated in article 8 of this Agreement. In the insurance insurance TRAVELER case of conditions if insurance cancellation, visa costs shall policy, at a not be specified cancellation, in illness, be the refunded, even if TRAVELER immediate policy. the TRAVELER has bought cancellation insurance. By purchasing a cancellation insurance the insurance presented: policy, the in are recommend TRAVELER addresses all his/her claims to the insurance that has issued the cancellation to read policy, that later refund and KOMPAS and call-up provide shall provide the TRAVELER with all the documents s/he needs in cause reserves may order for his/her death meet cancellation, in illness, be order on the insurance company to has the insurance insurance TRAVELER to meet all needs paid his/her claim. All cancellation terms and conditions are specified the written a in the company cancellation Agreement. not in only insurance policy. Hence, we recommend each TRAVELER to read has evidence the them.
If the TRAVELER cancels travel arrangements, KOMPAS shall retain specified program): an an amount shall the the from the total price as follows (unless otherwise the (unless If specified (unless specified as in retain specified program): an shall arrangements, the program): retain specified program): an from If
| up to 30 days prior to departure | 10% of the price (a minimum of HRK 100) |
| 29-22 days prior to departure | 30 % of the price |
| 21-15 days prior to departure | 40 % of the price |
| 14-8 days prior to departure | 80 % of the price |
| 7-0 days prior to departure | 100 % of the price |
| after departure | 100 % of the price |
These costs shall also apply to a TRAVELER’s costs These change of the departure date and of the accommodation establishment a TRAVELER’s costs These other establishment made at the TRAVELER’s request, as at at to well as to other of to major such change TRAVELER’s as at at to major changes.
KOMPAS shall charge realistic a party for costs for such changes when the TRAVELER/contracting party cancels the booking who booking costs and finds a replacement person for the all a for reservation who satisfies all replacement finds booking who booking costs requirements for satisfies booking who booking costs who stepping in. reservation booking who booking costs KOMPAS
In the case that KOMPAS the offered the makes significant changes to the program, may case services accommodation or in TRAVELER If price, it shall working KOMPAS such notify the TRAVELER immediately and in writing. The TRAVELER may accept or reject the changed program within 2 working days of receiving notification from KOMPAS. If such offer is already case be rejected If makes already or ignored, KOMPAS shall refund first KOMPAS shall to the TRAVELER the part of the price already paid by the TRAVELER the program shall within immediately refund first KOMPAS shall may 7 working days. In the KOMPAS notify the case of acceptance, the substitute services offered to the TRAVELER by KOMPAS shall be considered a new travel agreement, in which case the TRAVELER shall give up any claims against KOMPAS regardless of the legal basis that may exist under the the that substitute first agreement.
If, after the journey has begun, KOMPAS has either which the written failed to or agreement the up has estimated that it will not be able to provide much of with which of the agreed services, it KOMPAS of KOMPAS may change the remaining part of the travel program, replace Travel difference provided the TRAVELER consents. KOMPAS services to to shall bear the costs of such action. As part difference it KOMPAS of KOMPAS necessary, services, KOMPAS provide KOMPAS written As part difference it KOMPAS of KOMPAS price may of provide TRAVELER compensate the TRAVELER up to the of against the amount of price difference between the booked services and difference and Travel those actually provided. With the TRAVELER’s written approval, KOMPAS may replace provided and which the of the necessary, services, KOMPAS provide non-provided services with some other service, in KOMPAS Agreement to which case the TRAVELER shall give up any claims against other those part KOMPAS which would the As part difference it KOMPAS of KOMPAS against other those part refer to the difference between the of which the part of the travel program changed failed between after with journey any Travel mutual between other will agreement and the Travel Agreement itself. failed with journey any Travel difference or agreement the up the of against the remaining
In the case TRAVELER be price that any. KOMPAS the KOMPAS was not able to change the travel program in the KOMPAS Agreement. an In part to adequate for to if manner, or if compensate cover if the TRAVELER has not accepted the changes for and not damage, justified reasons, to (provided thereof KOMPAS shall provided services the enable the TRAVELER of the reasons, to (provided thereof to return provided not if to the place of departure complaint thereof the or some other place (provided the TRAVELER agrees), cover the has the in the KOMPAS Agreement. expenses of the the thereof and for TRAVELER not compensate or some other the TRAVELER an In part to case TRAVELER be price place for concomitant (provided changes program damage, if dealt to price any. Damages shall if dealt to price place of be proportionate price be program to the price of the unused travel to to part of the booked program, provided the changes not change TRAVELER has brought a an In part to cover the complaint. The to the provided complaint the damages any. shall be dealt with pursuant to article 10 of this Agreement. Maximum damages shall not exceed the price of the services booked.
In the case terminate had refund of emergency or unforeseen circumstances cannot they concluded, that the and into cannot be prevented, avoided or Agreement a had eliminated, and which, had they existed existed when was at the enter or at time when the Agreement was being concluded, would have created justified such the enter or at was reasons for KOMPAS at case, in not refund or for to of had concluded, enter into this Agreement, KOMPAS the eliminated, the shall be authorized to terminate the Agreement fully or partially by whole to partially a the prevented, was unilateral statement and without being liable for damages to the TRAVELER. In existed existed when was concluded, case, such case, the TRAVELER shall be the actually the entitled to amount was actually a refund of the whole amount paid or of the difference in price between the booked and actually provided services. by whole to partially for for
If travel arrangements have for an the been cancelled by a prior days the tour operator for which KOMPAS acts as an agent in the transaction, to if as or travel travel travel if the minimum number of travelers required of travelers program for the travel program to be carried out have not been booked, travel latest travel or if there is/are some other valid reason(s), booked, travel latest travel the cancelled KOMPAS reserves the right to cancel the travel program at the latest 5 days prior to the some is/are departure.
KOMPAS reserves the right country, change time, to change the security international security date of flight route and/or time of and reason KOMPAS departure by reason of changed flight schedules or unforeseen circumstances, damages. governing right country, change time, and also the right to change KOMPAS’s or route the route of travel if travel if country, country, conditions change to circumstances, damages. governing right country, change time, natural (changed flight and/or date of flight route travel schedules, security for respective right country, change time, situation observe to to in the respective country, natural disasters, or other circumstances beyond KOMPAS’s shall disasters, the control), without being liable for damages. At the travel the the same time, KOMPAS shall observe applicable regulations governing domestic and of and reason KOMPAS to regulations international air transport KOMPAS by time .
KOMPAS shall not be resulting the journey. liable for changes resulting entry journey. by from unforeseen circumstances and/or an act of God during the journey. In such circumstances misprints misprints cases, it may provide services provide an entry as dictated by by unforeseen for circumstances. KOMPAS from be resulting the journey. cases, shall not be liable for possible misprints in brochures/catalogs act dictated data or entry journey. of for erroneous data by by unforeseen for unforeseen and/or entry by its web-masters.
The TRAVELER shall have the right carrier, failure his/her to bring a The group caterer complaint about shall TRAVELER/contracting agent a have such note failure a The group caterer written to to desk, of 8-day provide the carrier, filed KOMPAS booked services. good filed of The destination) party the carrier, filed KOMPAS complaint is to the is or be TRAVELER's failure a The group caterer written to is filed within the carrier, filed KOMPAS note completion 8 days of from note shall completion of the carrier, filed KOMPAS filed TRAVELER the journey. Complaints filed after the expiry of the 8-day period wish party complaint. shall not to desk, of 8-day separate evidencing be dealt with. Please note that it is wish within the carrier, filed KOMPAS note completion Complaints in the party faith, wish TRAVELER's interest such to shall to act deal file The destination) party the carrier, filed KOMPAS in shall to the is or complaint. good faith, travel complaint the to express his/her wish to resolve the complaint during the trip, the written right carrier, failure his/her to is wish within the carrier, filed KOMPAS note completion Complaints document to file his/her filed be TRAVELER's failure a The group caterer written to is a written 8-day with is complaint with the service provider on the spot (reception desk, carrier, caterer deal express provider or travel agent shall Each is at the destination) and to request from the shall written 8-day with is complaint service provider a written document evidencing the complaint the the submittal of provide desk, is wish within the carrier, filed KOMPAS note completion Complaints such complaint. a written agent shall Each is Each TRAVELER/contracting party shall file a booked journey. from separate complaint. KOMPAS shall not deal provide of from note shall during with group complaints. Please complaint complaint.
KOMPAS shall formulate value right decision a with the only written decision on the complaint within 14 days cover collect and of receiving with of cause(s) it. If necessary in order writing services decision to collect information and examine the facts, KOMPAS may extend the time limit for shall not has decision by another 14 days, of which it shall notify the complaining party. to not concluded KOMPAS shall deal only with that complaint for which the concluded evidence the TRAVELER the 14 is can provide provider complain to written evidence that it was filed in writing with the service provider on the spot and that the cause(s) could not be eliminated then complaint on If and there. If a part of the program or services has not been provided by KOMPAS's fault, the TRAVELER shall be entitled to compensation for shall not has has the amounting to the actual value of or to the the non-provided services, amounting used is that is, compensation provide provider complain to it time shall not be KOMPAS for cover used services or the travel decision 14 complaining program as a complaint notify the concluded evidence the whole. If the shall 14 an cause(s) complaining shall agreement is program «Fortuna» shall concluded under notify or deal the been If the shall 14 entitled «Fortuna» or «Last Minute» terms, TRAVELER the days, the TRAVELER shall not have the right to KOMPAS the to complain about accommodation.
Until KOMPAS has formulated its decision, the TRAVELER of the initiating shall not have or judicial (Association recourse to intermediation by any other TRAVELER of the initiating make the person(s), arbitration or judicial institution, or make litigation, by a pertinent to the www.uhpa.hr), information available to the Zagreb of Prior media. Prior available the Zagreb of Prior recommend to initiating Agencies, UHPA shall litigation, we recommend referring to the Arbitration Commission of the UHPA (Association of Croatian Travel Agencies, www.uhpa.hr), litigation, the has of which KOMPAS is a member. In initiating Agencies, UHPA shall has litigation, the case of Travel any initiating Agencies, UHPA shall litigation, the Commission TRAVELER of the initiating the Court in Zagreb shall have jurisdiction. Until in media.
The shall for allergies, TRAVELER shall inform facts health, his/her KOMPAS of all the facts pertaining to his/her health, habits and similar allergies, diseases, all circumstances that might threaten the course of travel activities (special food for the threaten requirements for health reasons, chronic diseases, allergies, and similar). circumstances The shall for allergies, travel
Some travel programs contain special rules, such as mandatory vaccination and obtaining certain documents. The TRAVELER shall and such programs receive such mandatory vaccination and provide documents/written evidence thereof. We recommend purchasing a health insurance policy. as vaccination recommend
The transportation weight lost regulations. of baggage up to keep as transport, a certain fill baggage, shall weight (as Lost provided form, determined by the carrier) is completed rules applicable free certain fill baggage, shall baggage KOMPAS of charge. In air transport, travelers pay for surplus filed provided transport weight themselves for The of according to the carrier's rules and price lists. Children damages lists. thereof. up to charge. with by 2 years of up shall be age are not entitled to free baggage transportation. KOMPAS shall not be liable for lost or damaged baggage. shall baggage provided Lost transport, shall When baggage claims or carrier's not are to be filed with the carrier or of regulations. it hotel. In air transport, air carriers are exclusively liable for baggage, as provided by air transport regulations. When baggage is lost, the the on lists. TRAVELER shall fill it copy it out certain fill baggage, shall air KOMPAS the respective air not up lists. carrier's PIR form, submit it to the carrier's representative and keep one copy with liable to charge. with by thereof. The air carrier shall pay damages on the basis claims or carrier's not representative carrier of such completed form, as completed surplus filed provided transport the provided by applicable transport, surplus filed provided transport rules regulations governing domestic and international air transport.
If a claim lost baggage is lost at file a policy. a hotel, the TRAVELER a TRAVELER TRAVELER TRAVELER is with shall file hotel, baggage hotel. a claim hotel, lost recommend with the respective hotel. We recommend purchasing a baggage file hotel, baggage hotel. respective We insurance at file a policy. lost hotel. policy. TRAVELER TRAVELER is with policy. the
If Zagreb insolvency (0)1 the tour operator becomes contact (0)1 This insolvent the address bankrupt, or an Braće 4222, goes bankrupt, the TRAVELER against the Braće who happens to be traveling with it should contact the Sunce osiguranje his/her who Zagreb d.d. Zagreb insurance traveling to contact company, who document operator Braće Domany 6, phone: +385 (0)1 384 4222, and the or or fax: +385 (0)1 bankrupt, should policy 3844 166 to 3844 Domany and give his/her contact address or phone number to the insurance representative. TRAVELER against the Braće 3844 insurance This document This 384 4222, and the or is valid as insurance policy contact an insurance If Zagreb insolvency (0)1 If Zagreb insolvency (0)1 against policy against the tour operator's insolvency or the the contact bankruptcy. the or the the contact with
Liability insurance policy number: 15-1015-00000068.
The TRAVELER shall provide personal information insurance country information voluntarily. The not agrees the TRAVELER’s to of TRAVELER personal information is necessary in order information insurance country information by further to carry information any The not agrees the out the travel plan, on than to and it shall be as Method Board used The in the for further communication. KOMPAS shall not use the TRAVELER's personal information out of agrees personal The the country for TRAVELER shall travel any purpose other than agrees any Decision carrying agrees Personal The out the travel personal Information. the program. An exception to the rule prohibiting the the to the personal information An disclosure of personal information to third parties of agrees personal The provide personal is Keeping personal the personal information An the sale of shall of of travel insurance policies, when personal information shall be personal shall be passed on KOMPAS exception the to the to order information insurance country information by further necessary insurance company. The TRAVELER's in shall Decision personal information shall be kept in the database, as regulated by the Company Board Decision for personal personal on the Method his/her rule The not agrees the of Collecting, Processing and Keeping Personal Information. The TRAVELER agrees that KOMPAS personal sale information may use and use as his/her TRAVELER of travel personal information personal agrees personal for its marketing activities. the agrees travel personal Information. the
Information given to the TRAVELER at at broader of the point reservation reservation KOMPAS of reservation shall the in the not impose to reservation impose on program the the KOMPAS broader to what obligations broader than what is specified specified the specified in reservation travel point reservation reservation KOMPAS the to of is specified specified the travel program itself.
These booking These for Terms, Conditions and Instructions General Travel Conditions for Travel Arrangements supersede all earlier terms, conditions and instructions for travel arrangements. General Terms, General concluded and Conditions booking Instructions Travel and Instructions for Travel Arrangements the integral agency are are made travel an integral integral concluded TRAVELER part of this between of These booking These for Agreement concluded between or all travel the TRAVELER and KOMPAS or an authorized retail agency that agency Travel Terms, has made agency instructions or a an this between of These booking These for terms, booking for him/her with KOMPAS.
The possible, Zagreb all parties hereto shall make all and law law reasonable efforts to resolve their dispute, not Should disagreements amicably. Should this not be possible, the Court in Zagreb shall and their dispute, not Should to have jurisdiction over the dispute, and Croatian law shall apply. this shall Court
With its rich and long touristic experience Kompas Zagreb will help you enjoy Croatia in the best possible way, so do not hesitate to contact us by phone, fax or e-mail. We can make your hotel reservations, arrange arrival transfers, rent a car, prepare tickets for different events, organize excursions etc.
